FAQ

Frequently asked questions

PENNA KEYBOARD

I have connection errors with windows10.


If your PENNA and winsows10 have connection errors, you need to change windows10’s Bluetooth setting. 1.PENNA connected but not working

  • Services -> Bluetooth Support Service -> Properties -> Startup type -> Automatic -> Apply -> Restart -> Restart PC
2.PENNA stops working
  • Device manager -> Bluetooth's Properties -> Power Management -> Check off "Allow the computer to turn off the devices to save power"

3.Could you please erase the Bluetooth connection from your device and PENNA and re-connect it again? Please try below step after turning off all devices' Bluetooth function.
  • Please erase Bluetooth record from PENNA by pressing FN+B -> C (Please check if 5LEDs turn on without blinking)
  • Please erase Bluetooth record from your device.
  • Please re-connect Bluetooth.




How to update PENNA keyboard


You can download the latest S/W from this link. https://www.elretron.net/download

Please download S/W and install nRF Tool box application on your smartphone.

Android : https://play.google.com/store/apps/details?id=no.nordicsemi.android.nrftoolbox
iOS : https://itunes.apple.com/kr/app/nrf-toolbox/id820906058?mt=8

You can upgrade PENNA via DFU function.
You can see how to do it from the manual.
You need to download the file on your smart phone and follow the video.
https://www.youtube.com/watch?v=eOqMiJs3j3w&feature=youtu.be

If you finish S/W update, you should reset PENNA keyboard. Please try below step after turning off all devices' Bluetooth function.

  • Please erase Bluetooth record from PENNA by pressing FN+B -> C (Please check if 5LEDs turn on without blinking)

  • Please erase Bluetooth record from your device.

  • Please re-connect Bluetooth.




Can I use with USB?


You need to install USB dongle for your PC. Bluetooth dongles are available at 2~3 dollars in the market.




Is there backlight LED?


Penna Keyboard has no other LED light other than LEDs that indicate multi-pairing status for F1~F5.




Can I have personal settings for key mapping


Penna does not support additional S/W for key mapping




Which devices are compatible?


Penna works on most O/S. Anything that runs on Android / iOS / Windows.




Are there any devices that cannot be mounted on PENNA?


If placed vertically, iPAD up to 12 inch is possible.




Is there any key mapping by O/S


With click of a button, you can set keys for iOS, Android, and Windows




Can LED color be changed?


LED colors will be changed to white or something better. LED light does not break through keycaps.




How are PENNA case and pouch made of?


Penna is light and strong with hard plastics, and pouch is made of artificial leather. Penna Wood is made of actual wood.





PENNA MOUSE


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